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Frequently Asked Questions

Delivery Time?

Due to high demand, and slower shipping times by major carriers (Fed-X, DHL). Our goal is to ship out within +/-14 days.

How long is the setup?

The Thermal Guard is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 45 seconds to load and ready for its first scan.

Is any interaction required to operate?

The Thermal Guard system is touchless and requires no interaction by an operator. It is handsfree for the customer or employee as well. Just stand in front of the Thermal Guard system for instant reading.

Can I rent the Thermal Guard system or pay for it over time?

We offer rentals and rental plans. In addition, we offer payment plans to reduce outlay. Please email us if interested.

Is there a warranty?

The Thermla Guard comes with a 1-year manufacturer warranty.

Is it difficult to setup?

We made easy as 1, 2, 3. Just plug and play.

What type of discounts are available?

Quantity discounts are available starting from 11+ units. Please feel free to contact us for more information.

How accurate is the temperature reading?

Our system is extremely accurate - to approx. ± 0.5 °F

How does the Thermal Guard display the scan results?

The screen will display the actual temperature as well as a green for a pass or red if the temperature is above the set threshold. The scan results are also available using our back-end software.

Does the system have an API / SDK / Cloud-based Software?

Due to the urgency for deliveries, we are developing more software functionality. If you have any requests please contact us.

How big is the Display?

We offer the largest display an 8" LCD Crystal high-resolution display. Users can see their image and any alert notifications on the screen instantly. see specs sheet for more info

How big is the unit?

Unit dimensions are 11.6" x 5.2" x 1". see specs sheet for more info

How does it scan for body temperature?

The unit has an accurate infrared thermal sensor that can detect body temperature at an accuracy of +/-0.5°F

How does the card scan work?

The device supports NFC Mifare for card access. Users who prefer to scan their id card can tap the card near the NFC reader for identification and access.

What are the alerting options?

The Thermal Guard system alerts the user with Alarm options that include a strobe light, siren and a popup on a local PC/MAC workstation. Our latest feature includes instant push notification emails alerting that somebody is entering the facility. The other new feature include ingratiating the Thermal Guard with access control via door locks.

Back-End Management Software?

For the purposes of security, the unit is managed over the LAN remotely by a Central Management Server (CMS) Application can installed on a PC or MAC. The CMS has powerful capabilities including, time-stamping employees, registering users for facial recognition, LIVE surveillance view. Security and temperature alerts from the devices can be displayed on the event management console for personnel to take action and be instantly emailed via push notifications.

Mounting & Installations?

The wall unit comes with a wall mount. The stand unit comes with a stand connector. Perfect for airports, grocery stores, retails offices, gyms, factories, warehouses, shopping malls, restaurants, schools, government and any place to reduce the risk of illness.

About the NFC Card Reader

The Thermal Guard has NFC reader module inside, it supports NFC Mifare MF1 IC S50 CARD (ISO/IEC 14443A) 13.56Mhz card. How it works? When you register the card number for employees, and when employees approach with the card, The Thermal Guard unit will detect that person as an employee.

I am a distributor, how to get started with your company?

Yes, we are currently partnering with global distributors. To get started contact and we will direct you to the proper contact in our department

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About Us

Our Thermal Guard advanced

system provides a safer environment

for your employees, patrons and

customers.  We are here to provide exceptional customer service.

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